Legal
Privacy Policy
We respect your privacy and handle your information responsibly.
1. Overview
Brainflow ("we," "us") operates https://brainflow.us. This policy explains what information we collect, how we use it, and your choices.
2. Information we collect
When you submit our contact form, we may collect your name, email address, phone number (if provided), area of interest, and message content. We may also receive basic technical data such as browser type when you visit our site.
3. How we use your information
We use contact form information to respond to inquiries, schedule appointments and consultations, and provide customer support. We may contact you by email or phone using the details you provide. We do not sell your personal information to third parties.
4. Cookies and analytics
This website uses minimal cookies necessary for basic functionality. We do not use invasive tracking or sell data derived from site usage. If we add analytics in the future, we will update this policy.
5. Text messages (SMS)
If you give us your mobile number — by texting us, ticking the consent box on a form, or providing it when you book — we may send you text messages about your appointments, equipment rentals and account. Message and data rates may apply. Message frequency varies.
You can stop them at any time by replying STOP, and get help by replying HELP. Opting out of texts does not affect the care you receive from us.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third parties. We use a licensed messaging provider solely to deliver the messages you have agreed to receive, and they may not use your information for any other purpose.
6. Data retention
We retain contact inquiries only as long as needed to respond, provide services, or meet reasonable business and legal requirements.
7. Your rights
You may request access to, correction of, or deletion of personal information we hold about you by contacting us using the details below.
8. Contact us
Privacy questions or requests? Reach us at info@brainflow.us or 718.682.2011. See also our Terms of Service.